Support

Effective 2026-05-30 · Last updated 2026-05-30

The fastest path is email: support@carets.app. We read every message. Please include your platform (iOS or Android), the App version (see Settings → About), and a short description of what happened.

Editor & files

I edited a file from iCloud Drive / Google Drive / Files and my changes didn't save

Carets saves edits back to the original file on iPhone and Android, using the OS's security-scoped file access (a bookmark on iPhone, a persisted document permission on Android) for the file you opened. If that file has since been moved, renamed or deleted, or the App's access was revoked, the save fails. Caretstells you, keeps your text in the editor, and offers Save a copy… (for example to Files) or Copy to a new note so nothing is lost. To keep editing in place, open the file again from its new location with + on the Files tab; the old entry can be removed from the recent list. If something still looks wrong, email us with the file's location (e.g., iCloud Drive → Folder → file.md) and we'll help.

I lost a note I was writing

Carets auto-saves on every keystroke into the local SQLite store, and the editor preserves the last few minutes of edits in an undo history even after a crash. Open the note again — your text should be there. If it isn't, check Settings → Data management → Recover from crash buffer. If you still can't recover the note, email us with the platform, App version, and approximate time you were writing.

The editor is slow on a big file

Very large files (over ~5 MB or with single lines over ~10,000 characters) push the editor harder than the phone-CPU sweet spot. Try turning off Wrap lines and Bracket matching in Settings for that document. If you still see unusable lag, send us the file size and a description; this is on our perf-tuning list.

Find & replace with regex isn't matching what I expect

Carets uses ECMAScript regex (the JavaScript flavour) with the g flag implied. \d, \w, capture groups, lookarounds, and the non-greedy quantifier all work. Replacement supports $1, $2, etc. If a pattern works on desktop Sublime Text and not in Carets, send us the pattern and we'll sanity-check it.

Purchases & account

I bought Pro on one device. How do I unlock it on another?

Make sure you are signed into the same App Store / Google Play account that made the purchase, then open the paywall in the App and tap Restore Purchases.

I want a refund

Refunds for App Store / Play purchases are handled by Apple and Google. See reportaproblem.apple.com (iOS) or Google Play refund help (Android). If a statutory right (e.g., EU/UK 14-day withdrawal) applies, contact us and we will assist.

Will I be charged again after buying Pro?

No. Carets Pro is a single one-time purchase of $5.99— a non-consumable unlock, not a subscription. There is nothing to cancel and nothing auto-renews. If you ever see an unexpected charge, it's handled by Apple or Google; use reportaproblem.apple.com (iOS) or Google Play refund help (Android), and email us if you need a hand.

How do I move my notes to a new phone?

Carets has no cloud sync, so internal notes stay on the phone where you wrote them. Before switching, export them (Markdown or .txt) and open the files on the new phone. If you used cloud sync in a version before 1.2.0, that feature has been removed; updating kept all your notes on the device.

I want to delete all my data

See the Delete my data page. The fastest route is Settings → Delete all data inside the App. Note that external files you edited live in your own cloud and are not deleted by this; remove them in iCloud Drive / Google Drive / Files directly.

Security disclosures

Found a security issue? Email contact@carets.app with the subject line "SECURITY". We will acknowledge within 72 hours, work with you on a fix, and credit you (if you wish) when the fix ships.