Support

Effective 2026-05-30 · Last updated 2026-05-30

The fastest path is email: support@carets.app. We read every message. Please include your platform (iOS or Android), the App version (see Settings → About), and a short description of what happened.

Editor & files

I edited a file from iCloud Drive / Google Drive / Files and my changes didn't save

External files use the OS's security-scoped file model: Carets holds a time-limited grant to read from and write back to the file you opened. If the grant expires (for example, because the device locked while the App was backgrounded for a long time, or because you removed the App's access in iOS Settings → Files), the next save attempt fails. Carets preserves your in-progress edits in a local recovery buffer and shows a banner offering to re-open the source file; tap it, pick the file again, and we'll re-apply the edits. If the recovery banner doesn't appear, email us with the file's location (e.g., iCloud Drive → Folder → file.md) and we'll help recover.

I lost a note I was writing

Carets auto-saves on every keystroke into the local SQLite store, and the editor preserves the last few minutes of edits in an undo history even after a crash. Open the note again — your text should be there. If it isn't, check Settings → Data management → Recover from crash buffer. If you still can't recover the note, email us with the platform, App version, and approximate time you were writing.

The editor is slow on a big file

Very large files (over ~5 MB or with single lines over ~10,000 characters) push the editor harder than the phone-CPU sweet spot. Try turning off Wrap lines and Bracket matching in Settings for that document. If you still see unusable lag, send us the file size and a description; this is on our perf-tuning list.

Find & replace with regex isn't matching what I expect

Carets uses ECMAScript regex (the JavaScript flavour) with the g flag implied. \d, \w, capture groups, lookarounds, and the non-greedy quantifier all work. Replacement supports $1, $2, etc. If a pattern works on desktop Sublime Text and not in Carets, send us the pattern and we'll sanity-check it.

Purchases & account

I bought Pro on one device. How do I unlock it on another?

Make sure you are signed into the same App Store / Google Play account that made the purchase, then open the paywall in the App and tap Restore Purchases.

I want a refund

Refunds for App Store / Play purchases are handled by Apple and Google. See reportaproblem.apple.com (iOS) or Google Play refund help (Android). If a statutory right (e.g., EU/UK 14-day withdrawal) applies, contact us and we will assist.

Will I be charged again after buying Pro?

No. Carets Pro is a single one-time purchase of $5.99— a non-consumable unlock, not a subscription. There is nothing to cancel and nothing auto-renews. If you ever see an unexpected charge, it's handled by Apple or Google; use reportaproblem.apple.com (iOS) or Google Play refund help (Android), and email us if you need a hand.

My cloud-synced notes aren't restoring

Check that you are signed into the same iCloud / Google account on the new device, that the App has permission to use iCloud (iOS) or the Drive appDataFolder scope (Android), and that the original device's last sync actually completed. If it still won't restore, email us with the platform, App version, and approximate date the sync was last running.

I want to delete all my data

See the Delete my data page. The fastest route is Settings → Delete all data inside the App. Note that external files you edited live in your own cloud and are not deleted by this; remove them in iCloud Drive / Google Drive / Files directly.

Security disclosures

Found a security issue? Email contact@carets.app with the subject line "SECURITY". We will acknowledge within 72 hours, work with you on a fix, and credit you (if you wish) when the fix ships.